Average American will spend 43 days in their lifespan on hold
The mobile advertising analytics company Marchex found through analysis of more than 4 million phone calls from consumers to businesses, that Americans will likely waste more than 900 million hours waiting on hold this year.
|Marchex was not the only company to gather statistics about consumers on hold. The text message service Talk To found that more than half of Americans spend 10 to 20 minutes every week on hold. This turns out to be equivalent to 43 days of the average life span.|